Thunderhead Outfitters

Shipping Information

We strive to to get your order to your door as soon as we can!  All in-stock items will be shipped by the next business day after receiving your payment.  Most orders received before 3pm Monday through Friday will be shipped on the same day.  We do not ship on US holidays or weekends.  We will ship your order using either USPS, FedEx, or UPS.

We are shipping to addresses in the United States, Canada, US Military APO/FPO Boxes, and US Territories (including American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the US Virgin Islands).

 

Out of Stock Items

If you order an item that is not in stock, or you order more of an item than we have in stock, we will contact you by email to let you know what items in your order are in stock, and the estimated date the remaining items will be back in stock.  At that time you will have the option to decide if you want to cancel your order or wait until we have more in stock.

 

Returns

We offer a 30 day return policy on most items in our store.  Any items not eligible for returns will be indicated on the product details page.  Items must be returned in their original condition and with all pieces to be eligible for a refund.  Generally you must pay for the return shipping to us and the original shipping charge you paid cannot be refunded.  Exceptions to that are evaluated on a case-by-case basis and are usually in circumstances where the wrong item was sent to you, or if the items condition is not as described.

If you need to return an item to us, please go to our Return Request page and provide your order details and the reason for your return.

 

Products Available "On Display to Order"

Many of our products come in a wide range of variations, for example size and color combinations.  In some cases we do not offer every single size or color combination in our local store, but that doesn't mean you are not able to order the exact variation you are looking for.  If you are near our store, you can come in and see the product in person, and then decide you want to order the variation you need from us.  You can also see photos of each variation on our website.  You can place an order for the exact variation of the item you're looking for, either in store or right here on our website.

There are no additional fees or charges for ordering a variation of an item we do not have in our warehouse.  You simply add the item to your cart, and you will see the calculated shipping cost in your shopping cart, which should be no different than any other item you order from us.

Any product that we have on display to order will be shipped out to you within 1-2 business days of receiving your order.  If an item is not available either from our warehouse or from the manufacturer, it will not be advertised as on display to order and instead show as out of stock.

If you have any questions about ordering products on display to order, please do not hesitate to Contact Us.

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