Thunderhead Outfitters

Frequently Asked Questions

We answer questions from our customers every day.  Here on this page are some of the more common questions we get and our responses.  If you have a question for us that's not answered here, please contact us and we'll be happy to answer your question.

Do you have a retail storefront or showroom?

Yes, we do!  Our merchandise showroom opened in 2016 in Centerville, OH.  We do not have regular hours posted, but you can schedule an appointment or contact us to visit the showroom or pick up your online order at your convenience.

Products

What condition are these products?

Our military surplus gear can range from brand new to heavily used, and everything in-between.  We do our very best to thoroughly describe every product's condition on each product page.  If you have any specific questions about a product's condition that you can't find in the description, please let us know your question and we'll do our best to answer it for you before you make your purchase.

When will you have more of a surplus item in stock?

In the military surplus market, it is very difficult to know which products (and how many of them) the military will make available for transition to the civilian market at any point in time.  Because of this, we have no way to know when (or if) we will get more of a certain product back in stock.  The best way for you to know is to go to our product page for the item you're interested in, and follow the "Contact us for Availability" hyperlink to sign up to receive an email notification when we have more of that product in stock.

Do you offer bulk discounts or wholesale pricing?

Yes we do!  If you head over to our Bulk Sales page you can request more information about our wholesale program for surplus and tactical gear.

Will you buy my military surplus items?

Yes we do!  Well, maybe.  Please let us know what you are interested in selling and we will let you know.  We do buy and trade military surplus gear as part of our business and we will consider any serious offer to buy or trade your surplus items.

Billing & Shipping

Do you ship outside of the United States?

Sorry, but at this time we only ship to addresses within the United States.

What are my payment options?

We accept all major credit cards as well as PayPal and PayPal Credit.  Your payment information will be processed safely and securely through PayPal.

When will my order be shipped?

Your order will typically be shipped on the next business day following when your payment was received.  We do not ship on holidays or on weekends since our shipping carriers are closed anyways on those days.  We will ship most orders with USPS, however in some cases if you live a great distance from us in Ohio we will use FedEx as it becomes more cost effective.

Do I have to pay sales tax?

Yes, if you live in Ohio we collect a 7.25% sales tax on your order.  If you live in any of the other 49 states you do not have to pay sales tax at this time.

Returns

What if there's something wrong with my order?

If you find a problem with your order, such as a missing item, defective component, etc., please contact us and let us know about the issue right away.  Your satisfaction is important to us and we will work with you to fix the problem, whether it's exchanging a component or returning an item for a refund.

Do you accept returns?

Yes, generally we offer a 30 day return policy on any of our products from the date of delivery.  Items must be returned in their original condition to be eligible for a full refund of your purchase price.  If we do not accept returns for a particular item it will be clearly stated on that product's page.

How do I return an item?

Please go to our Return Request page and fill out the form to start your return process.  We will prodide you with return instructions within 1 business day of receiving your request.  You will be responsible for paying the return shipping costs except in cases where a problem with your order was caused by us.

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